Computers in the workplace    

Industry: Military / Defense

Computers in the Military / Defense industry play a vital role in all aspects of said industry. From end user devices that are used to complete simple office work to super computers that analyze and process vast amounts of data to provide defensive and offensive advantages over adversaries. 

Being a Client Systems Technician, it is my job to be an expert in staging, troubleshooting and configuring end user devices ranging from phones to computers to specialized computers that are connected to the Air Force Network. Having competent users that are knowledgeable with their end user devices can help when it comes times to troubleshooting said devices. The simple tasks of asking users for their computer names or the IP addresses that the computers have can drastically lower the time that is needed to address the issues with those devices. Having users knowledgeable with the software on the devices can also help, the knowledge of office and adobe products is crucial and can help with the efficiency of the work being done.

Having witnessed the trend to cloud computing and virtual desktops I can say that the efficiency and readiness of the force will increase. Allowing for the job to be done anytime and anywhere with less time being wasted on client level solutions and more time invested in enterprise level solutions. I have also noticed trends moving towards an enterprise IT as a service being provided by outside contracted companies like Microsoft and AT&T allowing for the posturing of the force to be more focused on defensive and offensive cyber measures. This allows for less of a focus on support and a re-alignment of the force towards operations.

Abraham RiveraCorral